Refund policy

1. Final Sale Items
All items purchased at a discounted or sale price are final sale. Final sale items are not eligible for return, refund, or exchange.

2. Return Eligibility
Regular-priced items may be returned for a refund or exchange within seven (7) days of the delivery date. Requests made after this period will not be accepted.

To be eligible for a return, items must be:

• Unworn, unwashed, and unaltered
• In original condition with all tags attached
• Free of stains, odors, or damage

Items that do not meet these conditions will not be accepted and may be sent back to the customer.

3. How to Start a Return
To request a return or exchange, contact us at [your email] with your order number and the item(s) you wish to return. Returns sent without prior approval will not be accepted.

4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method within 5–10 business days. Original shipping charges are non-refundable, and customers are responsible for return shipping costs.

5. Exchanges
Exchanges are subject to availability. If the requested item or size is unavailable, a refund will be issued instead.

6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and a photo of the item. We will provide a replacement or refund at no additional cost.

7. Policy Changes
We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting.

Contact Us
citywidefashions@gmail.com
(404) 524-8488