Order & Shipping Terms

All orders must have matching billing and shipping addresses to the credit card used for purchase.
Order confirmation indicates we've received your request — it does not guarantee acceptance, shipment, or confirm pricing/availability. Additional verification may be required before an order is accepted.
Please allow 2–3 business days for order processing.

Orders are shipped via FedEx, UPS, or USPS.
After processing, please allow an additional 3–5 business days for delivery on domestic orders.
Items may ship from multiple locations. If a tracking number appears to be missing, email citywidefashions@gmail.com.
For security purposes, we cannot change or intercept a shipping address once an order is placed — orders ship only to the billing address on file. To reroute a delivery, use FedEx Delivery Manager or schedule a pickup at a FedEx location.
Shipping cannot be combined across multiple orders.
A signature is required upon delivery.
If a package is lost, stolen, or damaged, file a claim with the shipping carrier, then email citywidefashions@gmail.com. Filing a claim does not guarantee reimbursement.
We do not ship to APO/FPO/DPO addresses.
If an item arrives damaged or incorrect, email citywidefashions@gmail.com.
Carrier contact info:
- FedEx: 1 (800) 463-3339
- USPS: 1 (800) 275-8777
- UPS: 1 (800) 742-5877
Re-routing costs are the responsibility of the recipient.

Displayed prices exclude tax; applicable state sales tax will be added at checkout.
We reserve the right to refuse or cancel any order at our discretion. Reasons may include, but are not limited to:
- Invalid, incomplete, or missing payment/shipping information
- Limited quantities available
- Pricing or product listing errors
- Suspected use of bots, scripts, or automated ordering tools
- Suspected fraud or violation of these Terms
We reserve the right to discontinue or modify product availability at any time, without prior notice.

Eligible items must be returned within 7 days of receipt for either a refund or an exchange.
Contact customer service to confirm return eligibility before shipping an item back.
The following are final sale and not eligible for return or exchange:
- Sale items
- Promotional items
- Special release items
- Collaboration items
Returned items must be in new, unworn condition with all original tags attached.
Exchanges are limited to the same item in a different size, or a straight product swap.
Prepaid return labels expire after 5 business days; unused labels will be voided.
We reserve the right to void a shipping label or cancel a return at our discretion.
Approved refunds are issued to the original payment method and typically post within a few business days.

If you haven't received an expected refund:

Check your bank or credit card statement.
Contact your financial institution — refunds can take up to 3 business days to post.
If the issue continues, email citywidefashions@gmail.com.