- All orders must have the same billing and shipping address as the credit card used for purchase
- Getting confirmation of your order means that we have received your order request; it does not mean that your order has been accepted or shipped, or that the price or availability of an item has been confirmed. Due to screening purposes, we may require additional verification or information before accepting any order
- Please allow up to 2-3 business days for order processing
- All orders are shipped via FedEx/UPS/USPS
- After order processing, please allow an additional 3-5 business days for delivery on domestic orders.
- Please note, items may ship from multiple locations. If you think you are missing a tracking number, please email: email@example.com
- To protect our customers, we are unable to change/intercept the shipping address of a package to alter its delivery, and we will only ship to the billing address of the credit card. However, you can schedule a pick up at a FedEx holding location or reschedule a delivery date via the FedEx Delivery manager service.
- We are unable to combine shipping on multiple orders.
- To protect our customers, we require a signature upon delivery.
- If your package is lost, stolen, or damaged, please contact shipping agency to file a claim, then email firstname.lastname@example.org
- Please be aware that just because you file a claim, it does not guarantee that you will be reimbursed.
- We cannot accept orders addressed to APO/FPO/DPO addresses.
- If you item has damage or was received in error, please email customer service at email@example.com
- Contact your local office with your tracking information:
- FedEx - 1(800) 463-3339
- USPS - 1(800) 275-8777
- UPS - 1(800) 742-5877
- Re-routing costs are the responsibility of recipient
- Prices displayed on the website are excluding taxes. Depending on the state that you live in, the taxes may be automatically added to your total.
- We reserve the right, without prior notice and in its sole discretion, to refuse or cancel and order for any reason. Some situations that may result in your order being canceled include but are not limited to:
- invalid, incomplete, improper, or missing payment or shipping information
- limitations on quantities available for purchase
- inaccuracies or errors in product or pricing information
- use of any robot, spider or other automatic device, software, process or application
- We reserve the right, without liability or prior notice to revise, discontinue, or cease to make available any or all products or to cancel any order.
- Violation of these Terms and Conditions; or actual or suspected fraud of your purchase
- Eligible items have to be returned within 15 days upon receipt of your purchase.
- Please contact customer service to check your return eligibility.
- Items no eligible for returns include:
- SALE ITEMS
- PROMOTIONAL ITEMS
- SPECIAL RELEASE ITEMS
- COLLABORATION ITEMS
- Return labels and prepaid return shipping labels will have a total of 5 business days before cancelled.
- We reserve the right to void your shipping label and cancel your return.
REFUNDS AND EXCHANGES
- Items eligible for refund or exchange must be returned in perfect, new condition with all original tags attached.
- Exchanges will ONLY be made for the correct item or size.
- Upon approval, your refund will be processed, and a credit will be applied to your credit card or original method of payment within a few business days.
LATE OR MISSING REFUNDS
- If you are not sure if you have received a refund:
- Check your online bank statement
- Contact your financial institution, it generally takes up to 3 business days for the funds to restore to your account.
- If problem persists, please contact us at firstname.lastname@example.org