ORDERING
- All orders must have matching billing and shipping addresses to the credit card used for purchase.
- Order confirmation indicates we've received your request — it does not guarantee acceptance, shipment, or confirm pricing/availability. Additional verification may be required before an order is accepted.
- Please allow 2–3 business days for order processing.
SHIPPING
- Orders are shipped via FedEx, UPS, or USPS.
- After processing, please allow an additional 3–5 business days for delivery on domestic orders.
- Items may ship from multiple locations. If a tracking number appears to be missing, email citywidefashions@gmail.com.
- For security purposes, we cannot change or intercept a shipping address once an order is placed — orders ship only to the billing address on file. To reroute a delivery, use FedEx Delivery Manager or schedule a pickup at a FedEx location.
- Shipping cannot be combined across multiple orders.
- A signature is required upon delivery.
- If a package is lost, stolen, or damaged, file a claim with the shipping carrier, then email citywidefashions@gmail.com. Filing a claim does not guarantee reimbursement.
- We do not ship to APO/FPO/DPO addresses.
- If an item arrives damaged or incorrect, email citywidefashions@gmail.com.
- Carrier contact info:
- FedEx: 1 (800) 463-3339
- USPS: 1 (800) 275-8777
- UPS: 1 (800) 742-5877
- Re-routing costs are the responsibility of the recipient.
PRODUCT AVAILABILITY
- Displayed prices exclude tax; applicable state sales tax will be added at checkout.
- We reserve the right to refuse or cancel any order at our discretion. Reasons may include, but are not limited to:
- Invalid, incomplete, or missing payment/shipping information
- Limited quantities available
- Pricing or product listing errors
- Suspected use of bots, scripts, or automated ordering tools
- Suspected fraud or violation of these Terms
- We reserve the right to discontinue or modify product availability at any time, without prior notice.
RETURN, EXCHANGE & REFUND POLICY
- Eligible items must be returned within 7 days of receipt for either a refund or an exchange.
- Contact customer service to confirm return eligibility before shipping an item back.
- The following are final sale and not eligible for return or exchange:
- Sale items
- Promotional items
- Special release items
- Collaboration items
- Returned items must be in new, unworn condition with all original tags attached.
- Exchanges are limited to the same item in a different size, or a straight product swap.
- Prepaid return labels expire after 5 business days; unused labels will be voided.
- We reserve the right to void a shipping label or cancel a return at our discretion.
- Approved refunds are issued to the original payment method and typically post within a few business days.
LATE OR MISSING REFUNDS
If you haven't received an expected refund:
- Check your bank or credit card statement.
- Contact your financial institution — refunds can take up to 3 business days to post.
- If the issue continues, email citywidefashions@gmail.com.